Have a question about aisle mapping, data contributions, or partnership opportunities? The Aisle Atlas team is ready to help. We handle inquiries by email only to make sure every message is tracked and answered thoughtfully.
How to get in touch
Send your message to hello@aisleatlas.org. Please include a clear subject line and any relevant details—store name, location, aisle concerns, screenshots, or links—to help us respond faster and more accurately.
What we typically respond to
- Data submissions: Corrections, new aisle maps, photos, or CSV/GeoJSON files for review and integration into Aisle Atlas.
- Partnership requests: Retailers, academic researchers, and civic organizations interested in collaborating on mapping projects or pilot programs.
- Technical questions: API access, data formats, licensing, and developer support for integrating Aisle Atlas into other tools.
- Press and media inquiries: Interview requests, background material, or commentary on retail mapping trends.
- Accessibility and usability feedback: Suggestions that improve navigation, labeling, or the experience for shoppers with disabilities.
- General feedback: Ideas, bug reports, or feature requests to help us prioritize future improvements.
Response time expectations
We aim to acknowledge all messages within 3 business days. Typical resolution or detailed replies vary by topic:
- Simple questions and clarifications: Often answered within 3–5 business days.
- Data reviews and integration: May take 1–3 weeks depending on volume and verification needs.
- Partnerships, research, or media requests: Expect an initial reply within 3 business days and a timeline outline for follow-up.
Who’s behind Aisle Atlas
Aisle Atlas is maintained by a small team of cartographers, software engineers, and accessibility advocates with experience in geospatial data, retail operations, and inclusive design. We evaluate contributions and requests against our data quality standards and privacy policies, and we’ll always indicate whether and how submitted data will be used.
Privacy and security
We respect your privacy. Do not send sensitive personal data (such as full payment details or Social Security numbers) by email. If you need to discuss confidential matters, ask for guidance in your initial message and we’ll provide secure next steps.
If you’re ready, email hello@aisleatlas.org with your inquiry—include the context we mentioned above, and we’ll get back to you promptly.